FAQ

The District Headquarters are in Wakiso Town, along Hoima Road.

You can use the official contact form, departmental email addresses, or phone numbers listed on the Contact page.

These services are handled by the Physical Planning and Works Departments. Applications can be submitted through the district offices, and soon they will be available online under the eServices portal.

The Finance Department manages revenue services, including licenses, property rates, and billing. Digital payment options will soon be available on the website.

All recruitment, internship, and deployment updates are published under the Human Resource section or the News & Notices page.

The Dotshule Academic Management System supports schools within the district. Parents, learners, and administrators can access it through registered accounts.

The Production & Markets Department handles agricultural extension services, farmer training, and market access. Visit their section for contacts and programs.

Land subdivision, consolidation, titling, and permits are handled under Natural Resources and Physical Planning. Some services are also linked with the Ministry of Lands online systems (MZO).

Programs like YLP, UWEP, PDM, and PWD support fall under the Community Development & Gender Department. Their contact details are listed in the department profiles.

The Health Department oversees public health facilities, outreach programs, and sanitation monitoring. You can report directly through their contact email or phone.

Business licenses are issued through the Finance Department and relevant Sub-County/Town Council offices. Applications may be submitted physically, and online options will be added to the eServices portal soon.

Typical requirements include:

• Copy of National ID or company registration

• Physical address of the business

• Lease agreement or proof of occupancy

• Previous license (if renewing)

• TIN number (for certain businesses)

Processing time depends on the type of business and location. Most licenses are issued within 1–5 working days once documents and payments are complete.

Online renewal services are being integrated under the district eServices. Until then, renewals are done at the Sub-County, Municipal, or Town Council offices or the District Finance office.

Businesses operating without a valid trading license may face:

• Penalties and surcharges

• Closure notices

• Enforcement by law or revenue officers

You can reach the Finance Department via their official email or phone number listed on the Contacts page, or visit the Licensing Desk at your nearest administrative unit.

Yes. Market operators, kiosks, shops, workshops, salons, and mobile vendors are all required to obtain the appropriate license based on their business category.

Fees are set according to the Local Government Rating and Licensing guidelines and vary based on:

• Business size

• Location

• Activity type

• Revenue category

The Finance Department can provide a current fee structure upon request.